Yes we have some Vegan products within our range! Our 100% vegan products can be viewed here.

Since June 2019 we have switched to a vegan-friendly Xanthan Gum which has allowed us to expand the vegan-friendly products within our range.

The Curl Conditioner, Intensive Moisture Treatment and Curl Cleanser contain honey, and we’re not currently looking to change this, simply because of the great benefits using honey offers. Curly hair thrives on moisture and honey is a great humectant which attracts moisture in the air and helps to hold it in combating any dryness leaving curls looking beautifully moisturised.

Boucléme believes that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.

All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org. 

Yes, all our products are safe for use on children.

Yes, our products are safe to use on your curls when pregnant. They do contain essential oils so please refer to your GP for further advice.

The best cleanser for you depends on your scalp and curl type. Here is a guide to help you.

Always remember that curly hair loves moisture and water offers essential hydration. You can find out more about your hair type, texture and porosity on our website.

We have two types of cleansers Curl Cleanser; non-foaming conditioning based cleanser and Hydrating Hair Cleanser; which is a low foaming shampoo.

For loose waves and curls: we recommend cleansing hair every 2 - 3 days to prevent oily roots and to ensure your curls stay healthy and defined. We recommend alternating between Hydrating Hair Cleanser and Curl Cleanser to balance oil production in the scalp whilst maintaining maximum moisture in length of hair.

For medium curls: Cleanse hair 1-2 times a week to maintain optimum hair hydration.  

Tight, coily curl types: Wash hair at least once a week, you can refresh curls during the week by using a spray bottle with curl cream/ conditioner mixed with water to freshen curls until wash day!

Welcome to the strong curls club, we’ve got you! Transitioning can be a long and sometimes frustrating process, but that’s okay, it's a marathon, not a sprint!

When switching to new products it can take up to 4 weeks for you to work out how best to use for your unique curl type and texture.

If your previous products contained sulphates and/or silicones your hair will need a little time to detox and adjust.

If you’re struggling to work out how to get optimum results please email us at info@boucleme.co.uk with a picture and we’ll get back to you with some tips and tricks.

You’ll know that the products are working when you start to notice your curls are more defined, shiny and with lovely volume.

Please note that our products are created to work best together, using other brands may impact the effectiveness of our products.

We ship worldwide. If you find your desired country is not available at checkout, please email us at info@boucleme.co.uk and we will see what we can do.

We offer free standard shipping in the UK for orders over £25 and €70 for Europe. Shipping is handled through Yodel, TrakPak and DHL respectively.

UK - Yodel Standard shipping is for orders under 2kg is £3.41 and Yodel Next Day is £4.63.

Rest of World - Delivery is calculated on weight and location and will be shown on checkout.

Orders placed before 12 pm Monday - Friday are processed the same day. Orders placed after 12 pm will be processed the following business day. Orders placed after 12 pm on a Friday will be processed and sent out the following Monday. Any orders placed on a Saturday and Sunday will be processed and sent out on the following Monday.

UK - The Yodel 48 service aims to have your order delivered within 2 working days.
The Yodel 24 service means that if your order is placed before 12 pm, it will arrive the next business day.

Europe - TrakPak delivery takes between 2-10 business days depending on where you are located. 

ROW - TrakPak delivery takes between 2-16 business days depending on where you are located. 

If your order hasn’t arrived within the estimated time for your destination, please do email us at info@boucleme.co.uk with your order number and we’ll look into it for you.

Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our standard size products. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. Find out more our 30-day guarantee.

Unfortunately we cannot offer the guarantee on any gift sets, travel sizes (100ml or under), grande sizes (1 litre), samples or accessories. These can be returned, unopened within 14 days of receipt in their original condition.

Free Returns: We will supply you with a shipping label to return the items free of charge.