Our Curl Cream and Revive 5 Hair Oil are 100% vegan. The Curl Defining Gel and Hydrating Hair Cleanser contain Xanthan Gum which we cannot currently guarantee will be strictly vegan.
However, from June 2019 we are switching to a vegan-friendly Xanthan Gum making them both vegan-friendly. If this is a concern for you we recommend waiting until July to order to ensure the transition is complete.
The Curl Conditioner, Intensive Moisture Treatment and Curl Cleanser contain honey, and we’re not currently looking to change this, simply because of the great benefits using honey offers. Curly hair thrives on moisture and honey is a great humectant which attracts moisture in the air and helps to hold it in combating any dryness leaving curls looking beautifully moisturised
Yes, all our products are safe for use on children.
Yes, our products are safe to use on your curls when pregnant. They do contain essential oils so please refer to your GP for further advice.
Always remember that curly hair loves moisture and water offers essential hydration. You can find out more about your hair type, texture and porosity on our website.
We have two types of cleansers Curl Cleanser; non-foaming conditioning based cleanser and Hydrating Hair Cleanser; which is a low foaming shampoo.
For loose waves and curls: we recommend cleansing hair every 2 - 3 days to prevent oily roots and to ensure your curls stay healthy and defined. We recommend alternating between Hydrating Hair Cleanser and Curl Cleanser to balance oil production in the scalp whilst maintaining maximum moisture in length of hair.
For medium curls: Cleanse hair 1-2 times a week to maintain optimum hair hydration.
Tight, coily curl types: Wash hair at least once a week, you can refresh curls during the week by using a spray bottle with curl cream/ conditioner mixed with water to freshen curls until wash day!
Welcome to the strong curls club, we’ve got you! Transitioning can be a long and sometimes frustrating process, but that’s okay, it's a marathon, not a sprint!
When switching to new products it can take up to 4 weeks for you to work out how best to use for your unique curl type and texture.
If your previous products contained sulphates and/or silicones your hair will need a little time to detox and adjust.
If you’re struggling to work out how to get optimum results please email us at email@example.com with a picture and we’ll get back to you with some tips and tricks.
You’ll know that the products are working when you start to notice your curls are more defined, shiny and with lovely volume.
Please note that our products are created to work best together, using other brands may impact the effectiveness of our products.
Finding the right product for your curls can be expensive and we want you to be able to buy Bouclème products with confidence.
We hope that you will love your Bouclème product however if you decide it’s not right for you we will happily offer you a refund or exchange on all full-size items. Items excluded from the guarantee are the 100ml trial size bottles, travel sets and Curl Towels. To process a refund, please email firstname.lastname@example.org with your order number.
We ship our products worldwide.
We offer free standard shipping in the UK for orders over £50 and €70 for Europe and $100 for the USA. Shipping is handled through Royal Mail, Tracked Mail and DHL respectively. Express delivery is calculated on weight and location and will be shown on checkout.
Orders placed before 12 pm Monday - Friday are processed the same day. Orders placed after 12 pm will be processed the following business day. Orders placed after 12 pm on a Friday will be processed and sent out the following Monday.
Please note, this excludes UK Bank Holidays and weekends.
UK - Royal Mail delivery takes between 3-7 business days.
DPD Next Day if placed before 12 pm will arrive next business day. Orders placed after 12 pm will be processed the following business day.
Europe - Tracked mail delivery takes between 2-5 business days depending on where you are located. See our shipping page for estimated times for your location.
USA - DHL delivery takes 2 business days.
ROW - Tracked Mail delivery takes between 3-12 days and DHL delivery takes between 2-3 days depending on where you are located. See our shipping page for estimated times for your location.
If your order hasn’t arrived within the estimated time for your destination, please do email us at email@example.com with your order number and we’ll look into it for you.
Tracking numbers are available on DPD UK Next Day, Tracked Mail and DHL deliveries. You'll find your tracking number in the Shipping Confirmation email that we send as soon as your order begins its journey.
If your tracking number doesn't work please us email firstname.lastname@example.org with your order number.
Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our full-size products. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please visit our returns page.
Please note, 100ml trial sized bottles, travel sets and Curl Towels cannot be returned or exchanged.
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice and we’d advise keeping the tracking or proof of postage until we receive the items.
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We process our orders very quickly and unfortunately, we cannot typically make changes after an order has been placed. Please check your details before placing your order. However, if you do notice an error straight away, please send us an email at email@example.com as soon as possible, to see if a modification can be made.