Our Curl Cream, Curl Defining Gel, Super Hold Styler, Revive 5 Hair Oil, Hydrating Hair Cleanser, Hydrating Shampoo and Curl Styling Gel are 100% vegan.
Since June 2019 we have switched to a vegan-friendly Xanthan Gum which has allowed us to expand the vegan-friendly products within our range.
The Curl Conditioner, Intensive Moisture Treatment and Curl Cleanser contain honey, and we’re not currently looking to change this, simply because of the great benefits using honey offers. Curly hair thrives on moisture and honey is a great humectant which attracts moisture in the air and helps to hold it in combating any dryness leaving curls looking beautifully moisturised.
Yes, all our products are safe for use on children.
Yes, our products are safe to use on your curls when pregnant. They do contain essential oils so please refer to your GP for further advice.
Always remember that curly hair loves moisture and water offers essential hydration. You can find out more about your hair type, texture and porosity on our website.
We have two types of cleansers Curl Cleanser; non-foaming conditioning based cleanser and Hydrating Hair Cleanser; which is a low foaming shampoo.
For loose waves and curls: we recommend cleansing hair every 2 - 3 days to prevent oily roots and to ensure your curls stay healthy and defined. We recommend alternating between Hydrating Hair Cleanser and Curl Cleanser to balance oil production in the scalp whilst maintaining maximum moisture in length of hair.
For medium curls: Cleanse hair 1-2 times a week to maintain optimum hair hydration.
Tight, coily curl types: Wash hair at least once a week, you can refresh curls during the week by using a spray bottle with curl cream/ conditioner mixed with water to freshen curls until wash day!
Welcome to the strong curls club, we’ve got you! Transitioning can be a long and sometimes frustrating process, but that’s okay, it's a marathon, not a sprint!
When switching to new products it can take up to 4 weeks for you to work out how best to use for your unique curl type and texture.
If your previous products contained sulphates and/or silicones your hair will need a little time to detox and adjust.
If you’re struggling to work out how to get optimum results please email us at email@example.com with a picture and we’ll get back to you with some tips and tricks.
You’ll know that the products are working when you start to notice your curls are more defined, shiny and with lovely volume.
Please note that our products are created to work best together, using other brands may impact the effectiveness of our products.
Finding the right product for your curls can be expensive and we want you to be able to buy Bouclème products with confidence.
We hope that you will love your Bouclème product however if you decide it’s not right for you we will happily offer you a refund or exchange on all full-size items. Items excluded from the guarantee are the 1 litre products, 100ml trial size bottles, travel sets and Curl Towels. . To process a refund, please email firstname.lastname@example.org with your order number.
We ship our products worldwide. However, if you find that we don't ship to you, please let us know via email and we will see what we can do.
We offer free standard shipping in the UK for orders over £40 and €70 for Europe and $100 for the USA. Shipping is handled through Yodel, TrakPak and DHL respectively.
UK - Yodel Standard shipping is for orders under 2kg is £3.41 and Yodel Next Day is £4.63.
Rest of World - Delivery is calculated on weight and location and will be shown on checkout.
Orders placed before 12 pm Monday - Friday are processed the same day. Orders placed after 12 pm will be processed the following business day. Orders placed after 12 pm on a Friday will be processed and sent out the following Monday.
UK - The Yodel 48 service aims to have your order delivered within 2 working days. The Yodel 24 service means that if your order is placed before 12 pm, it will arrive the next business day.
Europe - TrakPak delivery takes between 2-10 business days depending on where you are located.
USA - TrakPak delivery takes between 4-8 business days.
ROW - TrakPak delivery takes between 2-16 business days depending on where you are located.
If your order hasn’t arrived within the estimated time for your destination, please do email us at email@example.com with your order number and we’ll look into it for you.
You'll find your tracking number in the Shipping Confirmation email that we send as soon as your order begins its journey.
If your tracking number doesn't work please us email firstname.lastname@example.org with your order number.
Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our full-size products. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund.
Please note, 100ml trial sized bottles, travel sets, 1 litre products and Curl Towels cannot be returned or exchanged under the 30-day guarantee.
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice and we’d advise keeping the tracking or proof of postage until we receive the items. The item(s) must be returned to our warehouse before the refund or exchange can be issued.
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We are unable to amend or cancel orders once they have been placed. Please take care to check address details before placing your order. We are happy to offer an exchange or refund within 14 days of receiving. Email us at email@example.com to request.