Yes we have some Vegan products within our range!

Our Curl Cream, Curl Defining Gel, Super Hold Styler, Revive 5 Hair Oil, Hydrating Hair Cleanser, Hydrating Shampoo and Curl Styling Gel are 100% vegan.

Since June 2019 we have switched to a vegan-friendly Xanthan Gum which has allowed us to expand the vegan-friendly products within our range.

The Curl Conditioner, Intensive Moisture Treatment and Curl Cleanser contain honey, and we’re not currently looking to change this, simply because of the great benefits using honey offers. Curly hair thrives on moisture and honey is a great humectant which attracts moisture in the air and helps to hold it in combating any dryness leaving curls looking beautifully moisturised.

Yes, all our products are safe for use on children.

Yes, our products are safe to use on your curls when pregnant. They do contain essential oils so please refer to your GP for further advice.

The best cleanser for you depends on your scalp and curl type. Here is a guide to help you.

Always remember that curly hair loves moisture and water offers essential hydration. You can find out more about your hair type, texture and porosity on our website.

We have two types of cleansers Curl Cleanser; non-foaming conditioning based cleanser and Hydrating Hair Cleanser; which is a low foaming shampoo.

For loose waves and curls: we recommend cleansing hair every 2 - 3 days to prevent oily roots and to ensure your curls stay healthy and defined. We recommend alternating between Hydrating Hair Cleanser and Curl Cleanser to balance oil production in the scalp whilst maintaining maximum moisture in length of hair.

For medium curls: Cleanse hair 1-2 times a week to maintain optimum hair hydration.  

Tight, coily curl types: Wash hair at least once a week, you can refresh curls during the week by using a spray bottle with curl cream/ conditioner mixed with water to freshen curls until wash day!

Welcome to the strong curls club, we’ve got you! Transitioning can be a long and sometimes frustrating process, but that’s okay, it's a marathon, not a sprint!

When switching to new products it can take up to 4 weeks for you to work out how best to use for your unique curl type and texture.

If your previous products contained sulphates and/or silicones your hair will need a little time to detox and adjust.

If you’re struggling to work out how to get optimum results please email us at info@boucleme.co.uk with a picture and we’ll get back to you with some tips and tricks.

You’ll know that the products are working when you start to notice your curls are more defined, shiny and with lovely volume.

Please note that our products are created to work best together, using other brands may impact the effectiveness of our products.

We ship worldwide. If you find your desired country is not available at checkout, please email us at info@boucleme.co.uk and we will see what we can do.

We offer free standard shipping in the UK for orders over £40 and €70 for Europe. Shipping is handled through Yodel, TrakPak and DHL respectively.

UK - Yodel Standard shipping is for orders under 2kg is £3.41 and Yodel Next Day is £4.63.

Rest of World - Delivery is calculated on weight and location and will be shown on checkout.

DELIVERY DISRUPTION: Due to an unforeseen incident at our warehouse, order fulfilment is severely delayed. We hope to return to normal soon, please stay tuned for updates.

Orders placed before 12 pm Monday - Friday are processed the same day. Orders placed after 12 pm will be processed the following business day. Orders placed after 12 pm on a Friday will be processed and sent out the following Monday. Any orders placed on a Saturday and Sunday will be processed and sent out on the following Monday.

DELIVERY DISRUPTION: Due to an unforseen incident at our warehouse, order fulfilment is severely delayed. We hope to return to normal soon, please stay tuned for updates.

UK - The Yodel 48 service aims to have your order delivered within 2 working days.
The Yodel 24 service means that if your order is placed before 12 pm, it will arrive the next business day.

Europe - TrakPak delivery takes between 2-10 business days depending on where you are located. 

USA - TrakPak delivery takes between 4-8 business days.

ROW - TrakPak delivery takes between 2-16 business days depending on where you are located. 

If your order hasn’t arrived within the estimated time for your destination, please do email us at info@boucleme.co.uk with your order number and we’ll look into it for you.

Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our full-size products. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. 

Please note, 100ml trial sized bottles, travel sets, 1 litre products and Curl Towels cannot be returned or exchanged under the 30-day guarantee.

The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice and we’d advise keeping the tracking or proof of postage until we receive the items. The item(s) must be returned to our warehouse before the refund or exchange can be issued.