RETURNS INFORMATION

30 Day Guarantee
Your satisfaction is of great value to us, so we offer a 30-day guarantee returns policy on our full-size products. If you are not completely satisfied with your goods, simply email us at info@boucleme.co.uk to initiate the return process.

Guarantee valid 30 days from purchase, may only be used once per product and once per order. 

Only applies to full size bottles. Excludes 1 litre products, 100ml trial/travel bottles and curl towel which can be returned within 7 days if unused and in the same condition they were received.

This guarantee is valid for consumers purchasing on www.boucleme.co.uk and is not valid for business purchasers.

The costs associated with the return are the responsibility of the customer. We will not be able to refund postage fees. You can ship with the carrier of your choice and we’d advise keeping the tracking or proof of postage until we receive the items.

 

Defects, Incomplete Orders or Incorrect Delivery
If there is something wrong with the order you have received, please email at info@boucleme.co.uk with your order details, a description of the issue and a photograph of your delivery.

If you are returning goods owing to defects, incomplete orders or incorrect delivery, we will refund you both the price you paid for the goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return package. Please obtain a receipt from your Post Office to enable us to process the refund for your return postage costs.