Last updated 4 March 2022 

Please read this agreement carefully as by visiting, registering or making a purchase from this Website, you agree to the following terms and conditions. This does not affect your non-excludable statutory rights.

Welcome! You have arrived at a website that is owned and/or operated by Bouclème Ltd (“Boucleme”, “we,” “our” or “us”) (Company No 8680247 VAT No GB 190182907). Registered address at 27 Mortimer Street, London, W1T 3BL. These Terms and Conditions of Service (“Terms”) govern your use of https://boucleme.co.uk, https://boucleme-eu.com, (including, without limitation, both mobile and online versions of our website and our website store), and also applies to your use of all features, applications, content, downloads and other services that we make available through the website and/or that post a link to these Terms (collectively, referred to herein as the “Website”).  

By using the Website, you consent to the collection and use of your data (including Personal Data as defined therein) in accordance with the Privacy Policy.  By using the Website, you further agree that Bouclème may change, alter, or modify the settings or configurations on your Device (defined below) in order to allow for or optimise your use of the Website.

 

1. Purchasing & Payment

We must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and the stock has been checked, we will send you an email receipt confirming your order. Please keep this receipt for your records.

We can only accept orders for items that are in stock. If we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

We reserve the right to refuse to supply to any person for whatever reason. We also reserve the right to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our: withdrawing of any goods from the Website whether or not such goods have been sold; removing or editing content on the Website, or, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

You can pay online with any of the following credit/debit cards: Visa, MasterCard, Discover, American Express, Switch, Solo, Delta or PayPal. To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

We currently debit money from your account within one working day after we have received your order.


2. Right to Cancel Online Orders 

Please refer to our Returns Policy for information about your right to return your Products. All inquiries concerning returns shall go directly to the Bouclème Support team by emailing info@boucleme.co.uk


3. Online Pricing 

All prices are shown on our Website, are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT).  The current rate of VAT is 20%.

EU — All prices are shown on our Website, are quoted in Euros (€) and are inclusive of standard rate sales tax (VAT). The rate of tax varies between countries. 

Customers outside of the United Kingdom and European Union are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise what these costs will be - please consult your local customs office for more information.

We try to make sure that the prices on our Website are accurate but errors may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment made for the goods will be refunded in full.

All offers are available while stocks last. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

 

4. Personal Information 

The following applies to any information you provide to us, for example during any registration or ordering process. Full details about our use of your personal information can be found here.

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our Website by us or our sub-contractors. If you obtain or choose to buy Products through our Website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as 'Personal Information';

You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our Website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.


5. SMS Terms of Service 

The Bouclème mobile message service (the "Service") is operated by Bouclème Ltd  (“ Bouclème”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“SMS Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Bouclème’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bouclème through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this programme in order to make any purchases, and your consent is not a condition of any purchase with Bouclème. Your participation in this programme is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Bouclème mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email info@boucleme.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.


6. Our Responsibility

We make no promise that our Website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

This does not affect your statutory rights as a consumer.


7. Copyright, Trademarks & Data Protection

All rights in the designs and information on our Website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our Website for the sole purpose of placing an order with us. The materials on our Website may not be used for any other purpose.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.


8. Delivery outside UK and EU

We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.


9. Third Party Links 

Our Website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.


10. Use of Cookies

As a result of viewing this Website some information may become stored upon your computer. This information may be in the form of a 'cookie' or similar file which may help Bouclème in many ways for instance to improve the content of the Website or to improve the matching of users interests or preferences. If you do not want a cookie to be stored in your computer, most Internet browsers have functions to erase cookies from the computer's hard drive or to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie but by accessing our Website you consent to Bouclème’s use of any information gathered for the purposes mentioned above.


11. Availability of our Website

We may change or withdraw any part of our Website, or may refuse you access to the Website at any time if we consider it necessary.

We will try to make our Website available but cannot guarantee that our Website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, Website, router or any other internet connected device.


12. Liability

The entire liability of Bouclème Ltd  under or in connection with any contract for any Products to which these conditions apply shall not exceed the price of the products. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.


13. User’s Responsibilities

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Website and is compatible with our Website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.


14. Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. 

You also agree to indemnify us for any loss, damage, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Website infrastructure.


15. Offers & Promotions

We will run offers and promotions via our email newsletters and across the site. These offers may vary, but only one offer can be redeemed at a time. Offers are available whilst stocks last or during the time specified, whichever comes first. Times of offers are set on GMT time zones unless otherwise specified. We reserve the right to change or withdraw the offer at any time. We reserve the right to cancel an order if we suspect fraud.


16. Validity

If for any reason part of these Terms and Conditions is unenforceable, the validity of the remaining Terms of Sale shall not be affected.


17. Governing Law and Jurisdiction 

These Terms and Conditions and your use of our Website are governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


18. Updates to these Terms & Conditions 

We may alter these terms and conditions from time to time and post the new version on our Website, following which all use of our Website will be governed by that version. You must check the terms and conditions on the Website regularly.

These terms and conditions replace all other Terms and Conditions previously applicable to the use of our Website.


19. Contact Information

If you have questions about these Terms, you should direct them to us via email at info@boucleme.co.uk